Dog Turtleneck Sweater

Wherever possible we use sustainable fabric, and natural materials to create dog apparel that your Frenchie will wear comfortably and feel good about!

1. HOW TO MEASURE MY DOG?

Our sizing is based off measurements around the chest and length of the body, NOT based off of weight. The most important measurement is the chest girth measurement. Measure right underneath your pups armpits and go around the largest part of their chest. As each dog is completely different, please measure your dog and refer to the sizing chart (Below the product description)

2.WHAT SIZE TO ORDER FOR MY FRENCHIE?

Our dog apparel is mostly designed for French Bulldogs & Pugs, Boston Terriers, please refer to the size chart below the product details & measure your Frenchies as the photo displayed, or email us, messenger us with your questions.

NOTE: 
If your Frenchie is still a pup, please buy 1 size UP at least as they grow too fast. If you want to purchase a dog clothes for their full-grown age, ( Chest Size for a Full-Grown Frenchie is about 20''- 23'') XL, or 2XL would be good choice. You can also refer to our Purchase Tips Page for more help.

3.IS THE SIZE THE SAME FOR ALL CLOTHES?

No, it might be little different on sizes since the fabric,designs & cut, you might need to refer to each of the size chart (below product description) before ordering

4.WHERE MY PARCEL SHIPS FROM?

Our dog clothes mostly are shipped from Korea, China, the UK, depending on the proximity to your location and the warehouse inventory. We strive to get your items to you as soon as possible, and as a result, you may receive more than one package for your order.

5.WHERE YOU SHIP TO?

We ship worldwide, just enjoy your shopping . U.S Dometic: Free Shipping USD $29.99 or Flat Shipping Rate $5.99 on Orders Less than $29.99

Note: Free Shipping $49.99 (Guam, Palau, Puerto Rico, APO addresses and other U.S islands)

FREE SHIPPING USD49.99+( UK, AU) or flat shipping rate $5.99

The rest of world FREE SHIPPING $79.00+ / or flat shipping rate $9.99 on Each Order)

6.WHERE IS MY PACKAGE?

If your tracking information hasn't been updated recently, don't worry. Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email, your package is still on the way.

Frenchiely does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation. Please contact us immediately if you need more help.

7.FIND A MISSING PACKAGE?

If the tracking information for your package confirms delivery and you cannot locate the delivered package:

1. Check with neighbors and family members

2. Look around the delivery location

3. Check for notice of attempted delivery

4. Contact the carrier

8.SHIPPING CHARGES? 

USA, UK, AU

Free Shipping on All Orders USD49.99 +(the United States, United Kingdom, Australia)
Flat Shipping Rate $5.99 on Orders Less than USD49.99

Shipping Worldwide:

Free Shipping Worldwide on Orders Over USD 79.00 +
Flat Shipping Rate $9.9 on Orders Below  USD 79.00

Express Shipping service available; you can choose yours at the checkout page ( shipping charges may vary from your location and service)

9.ESTIMATE DELIVERY TIME (Holidays and Customs Stoppage Not Included)

You can choose a standard free shipping or other express shipping services (below delivery time might not be accurate)

*United States:3-7 Business Day
* Canada: 4-12 Business Day
* U.K :3-8 Business Day
* Australia: 5-8 Business Day
* Germany:5-7 Business Day
* Mexico: 5-15 Business Day
* Russia: 4-19 Business Day
* Japan & South Korea:3-10 Business Day
* Other Asian Countries: 5-16 Business Day
* Other European Countries: 5-14 Business Day
* New Zealand: 5-15 Business Day
* South African: 7- 20 Business Day

10.CUSTOMS AND TARIFF

Customs/Tariff fees are Not Included

We usually mark it as a gift to reduce the possibility of being stopped by your local custom) 

 
All Orders Would Be Handled within 24-48 Hours ( Except the Customized Products & Preorder Products will take about 1-2 weeks)

Customs may Hold Packages (rarely), Please Contact Your Local Customs ASAP with Provided Tracking Details if that happens(We Would Send Tracking Infomation to Your Email When Your Order Shipped)

11.RETURNS

Every French Bulldog is the love of life for their owners, all these little creatures have angel smile but too vulnerable skin, for better protection of every french bulldog, please make sure all your returned products are: undamaged, unused, unwashed, hair-free, resellable within 30 days of the purchase date.

Returns based on sizes could not be acceptable. Please contact us before placing an order if you have any doubt about sizes. If you receive a wrong product or defective product, just let us know, we would send a replacement immediately and cover the shipping cost. 

Note: 

Final Sale products do not meet our return policy.

12.EXCHANGES

We no longer accept exchanges based on sizes since January 19th, 2019. Because all the returned products would be thrown away and never been sold again(French Bulldogs, Pugs are with too vulnerable skin), but we have better solutions for that, email us with your order number if you have the question. We would provide a satisfying solution.

13.CAN I PUT DOG CLOTHES INTO WASHING MACHINE?

For dog apparel specifically, our recommended hand wash with a hypoallergenic pet friendly soap/detergent, and air dry. 

If you prefer to use a washing machine, please be sure to use cold water on the delicates cycle & air dry

NOTE: 

Shiny Reflective Dog Clothes & Metalic Dog Outfits HAND WASH ONLY, machine wash might ruin the fabric.

14.HOW TO GET FEATURED ON YOUR SOCIAL MEDIA ACCOUNTS?

We absolutely love connecting with our furiends
1.Follow us on Instagram:@frenchiely
2.Post photos of you and/or your pups wearing Frenchiely
3.Tag your photos with @frenchiely / #frenchiely

15.I'M A INFLUENCER, HOW CAN WE COLLABORATE?

Please check our dog ambassador page here AMBASSADOR and fill in the form, we would reply you in 24 hours

16.DISCOUNTS & COUPONS

FR10, FR20, FR30, FR50, these coupon codes for all CLOTHING COLLECTIONS only. One code per order ( Buy 1 Get 1 Free Code can not combine with other codes)

Purchase Tips for New Frenchie Parents:

Shopping Clothes for French Bulldogs Could be A Happy Experience and Welcome to Join Frenchiely. All Our Pet Clothes are Designed & Made with love.

This Article is for New French Bulldog Moms or Dog Parents Who Had Trouble with Finding Suitable Dog Clothes for Their French Bulldogs.

TIPS FOR NO TIME TO READ THE LONG ARTICLE:

Write down your order note right below the SHOPPING CART (Include Frenchie's age, chest girth, back length, neck girth) then leave it to us to double check before shipment.

For a Full-Grown French Bulldog:

STEP 1: Measure Your French Bulldog's Chest Girth & Neck Girth with SOFT TAPE，Like Below. NOTE: Weight Might Be inaccurate. Measure right underneath your pups armpits and go around the largest part of their chest. As each dog is completely different, please measure your dog and refer to the sizing chart on the product page.

STEP 2: Choose Your Favorite Dog Outfits and Refer to The Size Chart Below Product Description. NOTE: If Your Frenchie is Between 2 sizes, Choose the Larger One. Also if the fabric is super stretchy, you can choose the smaller size for the perfect fit, but if you prefere a loose style, go the Large one. 

Purchase for A French Bulldog Puppy

If You Already Had Your Frenchie Home, That's Great. All You Need to Do is Measure Your Pup with SOFT Tape and Refer to Our Size Chart (Below Product Descriptions) There Might Be Size Differences Due To Different Cuts & Fabric, You Need To Refer To Each Single Size Chart Before Add To Cart.

You Have Not Pickup Your Frenchie Yet and Do Not Have Exact Size Details?  

No Worries, Let's Start from the Size 'M' or 'L' First 

IMPORTANT: Pups Grow Fast, Please Buy 1 or 2 Size UP at Least to Make Sure They Have Some Grow Space.

If you want to purchase a dog clothes for their full-grown age ( Chest Size for a Standard Full-Grown Frenchie is about 20"- 23") XL, or 2XL would be the right choice.

Still, Worries About Size?

You May Start to Purchase 1 First to Try On and Let's See How Does it Fit Your Frenchie before Ordering More Clothes.

What to Order for My Frenchie?

We Would Absolutely Suggest You Start from Dog Pajamas Collection First, Keeping Their Tummy Warm in Cold Weather with Soft and Comfy Clothes, Especially During Night Sleep is SUPER Important.

DOG PAJAMAS

Or Most French Bulldog Owners Bought and Highly Rated Collection: 

LIGHTNING DEALS

Find Suitable and Cute Dog Apparel for French Bulldogs That Could Be So Easy with These Steps, Still Have Concerns About Sizes? Check Our FAQ Page Here: FAQs

Or Email us frenchiely@hotmail.com or Messenger Us Directly.