Based on current processing times, please allow up to 2 business days for your tracking information to be updated and available. You will receive an email with tracking information as soon as your order ships from our warehouse. Thank you for your patience.
1.HOW CAN I TRACK MY PACKAGE?
In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
2.I PLACED AN ORDER BUT HAVEN'T SEEN ANY MOVEMENT, WHAT'S GOING ON?
Most orders leave our Distribution Center within 48 business hours after the order is placed (excluding Saturdays, Sundays, and holidays).
Please refer to our full Shipping page for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.
In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.
For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!
3.WHY WAS MY ORDER CANCELLED?
There are several reasons why your order may have been cancelled:
1.The item(s) sold out.
2.There is a delay in replenishment for your item(s).
3.We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
* If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
NOTE: FREE GIFTS WOULD NOT BE SHIPPED IF YOUR ORDER DOES NOT COMPLY WITH BONUS POLICY