Our sizing is based off measurements around the chest and length of the body, NOT based off of weight. The most important measurement is the chest girth measurement. Measure right underneath your pups armpits and go around the largest part of their chest. As each dog is completely different, please measure your dog and refer to the sizing chart (Below the product description)
Our dog apparel is mostly designed for French Bulldogs & Pugs, Boston Terriers, please refer to the size chart below the product details & measure your Frenchies as the photo displayed, or email us, messenger us with your questions.
NOTE: If your Frenchie is still a pup, please buy 1 size larger at least as they grow too fast. If you want to purchase a dog clothes for their full-grown age, ( Chest Size for a Full-Grown Frenchie is about 20''- 23'') XL, or 2XL would be good choice. You can also refer to our Purchase Tips Page for more help.
Our dog clothes mostly are shipped from Korea, China, the UK, depending on the proximity to your location and the warehouse inventory. We strive to get your items to you as soon as possible, and as a result, you may receive more than one package for your order.
If your tracking information hasn't been updated recently, don't worry. Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email, your package is still on the way.
Frenchiely does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation. Please contact us immediately if you need more help.
You can choose a standard free shipping or other express shipping services (below delivery time might not be accurate)
*United States:3-7 Business Day * Canada: 4-12 Business Day * U.K :3-8 Business Day * Australia: 5-8 Business Day * Germany:5-7 Business Day * Mexico: 5-15 Business Day * Russia: 4-19 Business Day * Japan & South Korea:3-10 Business Day * Other Asian Countries: 5-16 Business Day * Other European Countries: 5-14 Business Day * New Zealand: 5-15 Business Day * South African: 7- 20 Business Day
Customs/Tariff fees are Not Included（We usually mark it as a gift to reduce the possibility of being stopped by your local custom) All Orders Would Be Handled within 24-48 Hours ( Except the Customized Products & Preorder Products will take about 1-2 weeks) Customs may Hold Packages (rarely), Please Contact Your Local Customs ASAP with Provided Tracking Details if that happens(We Would Send Tracking Infomation to Your Email When Your Order Shipped)
Every French Bulldog is the love of life for their owners, all these little creatures have angel smile but too vulnerable skin, for better protection of every french bulldog, please make sure all your returned products are: undamaged, unused, unwashed, hair-free, resellable within 30 days of the purchase date.
Returns based on sizes could not be acceptable. Please contact us before placing an order if you have any doubt about sizes. If you receive a wrong product or defective product, just let us know, we would send a replacement immediately and cover the shipping cost.
Note: Final Sale products do not meet our return policy.
We no longer accept exchanges based on sizes since January 19th, 2019. Because all the returned products would be thrown away and never been sold again(French Bulldogs, Pugs are with too vulnerable skin), but we have better solutions for that, email us with your order number if you have the question. We would provide a satisfying solution.
For dog apparel specifically, our recommended hand wash with a hypoallergenic pet friendly soap/detergent, and air dry. If you prefer to use a washing machine, please be sure to use cold water on the delicates cycle & air dry NOTE: Shiny Reflective Dog Clothes & Metalic Dog Outfits HAND WASH ONLY, machine wash might ruin the fabric.